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chapter 1: introduction to operations management

29. november, 2020

Mai Ajánlat

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*) The chief role of an operations manager is that of planner/decision maker. A process for reducing costs, improving quality, and. These include the following: What: What resources will be needed, and in what amounts? Budgeting. 1. *) Services deliver and consume at the same time. Operations works in conjunction with the complementary business functions of finance, responsible for securing … *) Refers to the science and use of computers and other electronic equipment to store, process, and send information. Chapter 1 Introduction to operations Management and Marketing Introduction to from MARKET 101 at Future University in Egypt *) A number of Japanese manufacturers developed or refined management practices that increased, The lingering recession and slow recovery in various sectors of the economy has made managers cautious about investment and rehiring workers that had. Production of goods results in a tangible output, such as an automobile, eyeglasses, a golf ball, a refrigerator—anything that we can see or touch. *) Refers to service and production processes that use resources in ways that do not harm ecological systems that support both current and future human existence. *) The need for managing risk is underscored by recent events that include the crisis in housing, product recalls, oil spills, and natural and man-made disasters, and economic ups and downs. *) The Operations Function consists of all activities directly related to producing goods or providing services. Examples include miniature cars, trucks, airplanes, toy animals and trains, and scale-model buildings. He developed principles of motion economy that could be applied to incredibly small portions of a task. of such items as foods and beverages, first-aid equipment, inflight magazines, pillows and blankets, and life preservers. Operations management is the management of the processes that transforms inputs into the goods and services that add value for the customer. A sequence of steps intended to guide thinking and subsequent decision or action. on selling and/or promoting the goods or services of an organization. For example, a child's toy car is a model of a real automobile. (Purchasing, production, and/or service, marketing, and sales. *) Many services involve a high degree of customer contact, although services such as Internet providers, utilities, and mail service do not. *) Variation occurs in all business processes. (Organizational Governance & Organizational Strategy. Are generally easy to use and less expensive than dealing directly with the actual situation. CHAPTER 1 Introduction to Operations Management LEARNING OBJECTIVES After completing this chapter you should be able to Define operations management. These are generally tactical and operational decisions. Chapter 1 2. They are simplifications of real-life phenomena. Operations is that part of an organization responsible for the creation of value in the form of goods and/or services, ideally balancing the supply of these items with customer demand. Buying goods or servicer instead of producing or providing them in house. Decisions that relate to system capacity, geographic location of facilities, arrangement of departments and placement of equipment within structures, product and service planning and more. 1. essential in flying and maintenance operations, where the emphasis is on safety, and important in dealing with customers at ticket counters, check-in, telephone and. Chapter 9 18 . Chapter 3 6. 1. The difference between the cost of inputs and the value or price of outputs. The difference between the cost of inputs and the value or price of outputs. It can be due to variety or variability. More specifically, it is the management of the conversion of land, labor, capital, technology and management inputs into desired outputs of goods or services. *) Manufacturing jobs are often well paid, and have less wage variation than service jobs, which can range from highly paid professional services to minimum-wage. Models are sometimes classified as physical, schematic, or mathematical: *) Physical models look like their real-life counterparts. Principles of Management CHAPTER 1: Definition ,Principles and Basics of Management By: Rafiullah Sherzad Lecturer, Kardan Institute of Higher Education *) Operations management people are involved in product and service design, process selection, selection and management of technology, design of work systems, location planning, facilities planning, and quality. Govern the operation of the entire organization. Chapter 4 8. Customers - what products/services do customers want. 1. of planes for flights and for routine maintenance; scheduling of pilots and flight attendants; and scheduling of ground crews, counter staff, and baggage handlers. is an abstraction of reality, a simplified representation of something. Quantitative information may be emphasized at the expense of qualitative information. compares them with previously established standards to determine whether corrective action is needed. Chapter 5 10. important in achieving effective use of workers and equipment. The Goal of Operations Management The goal of operations management is to maximize efficiency while producing goods and services that effectively fulfill customer needs. In doing so managers use various approaches from the. *) Organizations are increasing their levels of outsourcing, Buying goods or services instead of producing or, Transportation costs are increasing, and they need to. Learn vocabulary, terms, and more with flashcards, games, and other study tools. *) Refers to methods, procedures, and equipment used to produce goods and provide services. One or more actions that transform inputs into outputs. ), The core processes that make up the value stream. In the past, organizations did little to manage the supply chain beyond their own operations and. In non-profit organizations, the value of outputs is measured by, Production of Goods versus Delivery of Services. in order to give customers realistic estimates of how long it will take to fill their orders. for assessing consumer wants and needs, and selling and promoting the organization's goods or services. The application of scientific discoveries to the development and improvement of goods and services. The increasing importance of e-business has added new dimensions to business buying and selling and has presented new challenges, Supply chains are complex; they are dynamic, and they, *) Inventories play a major role in the success or failure, 1. The management of systems or processes that create goods and/or provide services.

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